Privacy and Data Protection Policy for Drivers

This Privacy Notice explains how JSC Rocket assistance (company registration number 306232115, V. Nagevičiaus str. 3, LT-08237 Vilnius), as a provider of Rocket app and Rocket Platform hereinafter “Rocket” process Driver (hereinafter "Driver") personal data.

1. Personal data that we process

• Name, surname, e-mail address, telephone number, residential address;
• Geographical location of drivers and travel routes;
• Information on means of transport (including registration plate);
• Driver activity and ratings;
• Driving licence, photo and identity documents;
• Information required under applicable law for taxation purposes: such as your taxpayer identification number, VAT ID, place of birth, financial account identifier, information of each Member State in which you are a resident.

Financial information related to carriage services is not considered as personal information because drivers provide the service on the basis of individual activity.

2. Data processing purpose

• We collect and process personal data to connect riders with drivers, so they can travel more efficiently;
• The geographic locality and travel routes are processed to analyse the geographic location and make suggestions to drivers. If you do not wish to disclose your geographic location to riders, you must close the Rocket app or indicate in the Rocket app that you have logged out and cannot provide carriage services at this time;
• The Rocket app shows riders their driver’s name, driver's photo, and vehicle details to help them identify their driver and vehicle;
• We collect and use information about driver engagement and activity on the platform.

3. Legal framework

• Personal data shall be processed in order to fulfil the agreement undertaken with the driver. A prerequisite for the use of Rocket assistance JSC services is the driver's consent to their identification and geographical data collection and processing;
• Personal data may also be processed on the basis of legitimate legal interests, such as the investigation and detection of fraudulent payments.
• Information relating to criminal convictions or administrative penalties shall be processed in accordance with legal obligations.

4. Recipients

• Your personal information is only shared with riders whose request you've accepted. The rider can see the driver's name, driver’s photo, vehicle details, phone number, and location. The same information will be provided on the electronic rider journey receipt.
• Depending on the location of the driver, personal data may be disclosed to Rocket assistance JSC and partners (local subsidiaries, representatives, affiliates, agents, etc.). The processing of personal data of Rocket assistance JSC and partners will take place under the same conditions as set out in this Privacy Notice.
• We may disclose information under a court order or where we cooperate with a data protection supervisory authority in handling complaints or investigations. We may also share your personal data with law enforcement or other public authorities (such as tax authorities), including responding to requests when the information is required by law or furthers a public interest task. In any scenario, we’ll always satisfy ourselves that we have a lawful basis on which to share the information, and we’ll make sure that we document our decision.

5. Security and access

• All personal data collected in the course of providing the services are transferred to and stored in data centres located in the territories of the Member States of the European Union. Only authorised employees of the Rocket assistance JSC have access to personal data. They shall have access to the data only for the purposes of dealing with the use of the service (including situations arising in connection with carriage services);
• The companies and partners of the Rocket assistance JSC may use the personal information collected only for matters related to customer service in the respective country.

6. Rider data processing

• You may not contact the rider or collect, record, store, provide access to or use personal data provided by the rider or made available to you through the Rocket application for any reason other than for the purpose of providing Rocket carriage services;
• You must comply with the rules and conditions for the security of personal rider data set out in the Rider Data Privacy and Protection Statement. If you violate the security requirements for personal rider data, we may terminate our cooperation and claim damages.

7. Access, revision, retention, deletion, transfer

• You can see and edit your personal details in your Rocket Partner Portal;
• Your personal data will be kept as long as your driver account is active. If your account is closed, your personal data will be stored for another 3 years;
• Personal data shall be stored for accounting purposes for a period of 7 years;
• If an administrative or criminal act, fraud or misinformation is suspected, the data shall be stored for 10 years;
• In the event of a dispute, the data shall be retained until the claims have been settled or the claims have expired;
• Any requests for extracts of personal information, data transfer or deletion submitted by e-mail shall be answered within a month.

This Privacy Notice was last updated on July 20th, 2023.